“Global Platinum 'Boutique' Partner”
makepositive (part of Sabio Group) is a multi-award-winning Platinum Salesforce consulting partner, with a team of over 180 experts, who have successfully delivered over 1800 projects so far.
Our team have over 600 Salesforce certifications between them and many years of experience under their belts. We have a wealth of knowledge and experience across the entire Salesforce platform, from Sales Cloud to Service Cloud, including Field Service and Service Cloud Voice, Quote to Cash, Marketing Cloud, Pardot and uniquely an Experience Design and Experience Cloud capability. We are also proudly recognised as a MuleSoft Partner.
Our award-winning customer success approach and our years of experience ensure that your project will be safely and successfully delivered on time, on budget and on value, regardless of its size or complexity.
Key Business Contacts
Mark Mitchell
Managing Director & General Manager
With extensive experience in enabling technology businesses to scale and grow, Mark focuses on building a culture based on business ethics, commitment and responsibility, whilst maximising customer value.
Stuart Dorman
Chief Innovation Officer
As the Chief Innovation Officer of Sabio Group, Stu works closely with makepositive to spearhead the group’s unique CX value proposition that leverages contact centre technologies, AI and Salesforce CRM to transform the way organisations deliver value to their customers.
Ed Foster
Engagement Director - Telecommunications & High Tech
Ed's primary focus is to deliver transformational change within organisations, enabling business outcomes and improving the workplace.
Philip West
Engagement Director - Retail & Media
Philip has a track record of delivering successful transformational change within organisations for over 20 years. Focusing on change management and operational excellence he supports and guides the project managers and wider delivery teams.
Chris Ellis
Commercial Director, Business Services
Chris has years of experience consulting businesses and people alike, to help them achieve their goals. Today, he drives our Salesforce Business Services vertical, bringing integrity and quality in all his engagements.
Mark Duncan
Commercial Director - Alliances & Partners
With over 20 years of experience, Mark brings strong business acumen coupled with a deep understanding of operational excellence in the customer experience space. His ability to ask the hard questions helps mitigate risk and unlock value for customers and partners alike.
Dan Collins
Account Executive, High Tech
Dan is passionate about technology and specialises in the High Tech, Telco, Health & Life Sciences industries helping transform business operations for the digital era. He brings extensive knowhow of the Salesforce ecosystem and years of experience in venture capital across multiple industries to drive innovation and success at a market level.
Lynsay McEwen
Managed Services Lead & Director of CX Strategy
Lynsay is a seasoned professional with more than 15 years of experience in Managed Services and operations. Throughout her career, Lynsay has developed a strong focus on customer satisfaction and is passionate about delivering a first-class experience, whilst empowering her teams to achieve their full potential.
Louise French
Head of Professional Services
With 10 years of Salesforce and leadership experience, Louise ensures that our UK delivery team has the right skills, resources and tools to deliver our client projects successfully, enabling at the same time the continuous professional development of our people.
Cathy Tracey
Head of Programme Delivery
With 15 years of IT project and programme delivery experience, Cathy ensures that our Salesforce Project and Programme Management team are enabled with the right tools and resources to deliver successful outcomes for our customers, and to continue developing their careers.
Mel Bogin
Salesforce Partner Alliances Manager
A dedicated, motivated, tenacious individual, Mel works closely with the makepositive and Salesforce teams to help identify new opportunities for growth, align go-to-market strategies and ensure a strong, mutually beneficial partnership.
Manu Dewan
Head of Consultancy - India
A result-driven technical management professional with 18 years in the IT Industry, Manu is a passionate leader and technical architect. He has led teams through many successful software project lifecycles, delivering complex Salesforce based applications using agile methodologies and continuous integration.
Karan Jain
DevOps Technical Lead
Karan is an empathetic motivational leader with a decade of experience in DevOps engineering. He is known for successfully transforming projects following traditional Configuration and Deployment methods into DevOps model in accordance with Agile development methods. A strong believer in leading with love.
Gaurav Mehta
QA Lead
QA professional with more than 13 years of experience in ensuring quality of large scale, complex solutions in Financial services, Healthcare & Public Sector engagements.
Mahesh Gaikwad
Lead Technical Consultant
Mahesh comes with a wealth of experience in Salesforce and a successful track record in helping ensure the solutions we deliver are fit-for-purpose and drive customer success.
Richa Kareer
People & Culture Consultant
Richa comes with an experience in the varied domains of HR. She is passionate about people centered development, data-driven decision making and building great communities.
Key Industry & Practice Contacts
Ed Foster
Engagement Director - Telecommunications & High Tech
Ed's primary focus is to deliver transformational change within organisations, enabling business outcomes and improving the workplace.
Barbara Matoe
Engagement Director
Barbara is a senior business and IT professional with 25 years’ experience in delivering business transformation programs, projects, and cybersecurity services across a range of leading companies
Tye Barnes
Practice Lead - Service Cloud
Supported by 47 Certified Service Cloud Consultants and 10 FSL Consultants, Tye is a Field Service & Call Centre professional who leads the design and implementation of complex global solutions, leveraging Service Cloud, FSL, Knowledge and CTI Integration.
Eduardo Rotenberg
Head of Pre-Sales
With over 10 years experience working on complex projects in various industries including healthcare, media and telecommunication, Eduardo is a highly regarded technology consultant focused on supporting
the acquisition of new corporate clients within the CRM space.
Fabio Persico
Integration Practice Lead
Fabio has more than 14 years of experience of creating and maintaining high quality standards on integration and MuleSoft projects. Please do get in touch if you have any Mulesoft requirements.
Nithin Veeraarasu
Engagement Director
Nithin is a results-oriented Salesforce professional who believes in customer obsession and servant leadership. He specialises in delivering transformational programs across various industries.
Philip West
Engagement Director - Retail & Media
Philip has a track record of delivering successful transformational change within organisations for over 20 years. Focusing on change management and operational excellence he supports and guides the project managers and wider delivery teams.
Rich Law
Sales Cloud Practice Lead
Rich leads makepositive's Sales Cloud Practice. He has over 10 years experience delivering transformational CRM projects in industries ranging from financial services and software to high tech, manufacturing and non-profit. As practise lead Rich is able to draw on makepositive's wealth of sales cloud expertise and more than 50 certified Sales Cloud Consultants. Please get in touch to talk about your Sales Cloud project!
“Making Managed Services Easy”
“We have been using makepositive for over a year now, and to say we are pleased is an understatement. They have helped us to review our Salesforce instance and make recommendations to tidy up areas which have gotten a little untidy and out of control. Everything from old profiles, reports, objects and fields, we now feel like our instance has had more than just a spring clean. We would highly recommend makepositive for all your Salesforce requirements, from the smallest system review to a larger scale project. They are able to handle everything we throw at them!”
A Force To Be Reckoned With
10+ Senior Technical Architects
Over 150 Certified Consultants
35+ Certified Advanced Developers