Sabio Salesforce Practice

Salesforce Platinum Consulting Partner

Customer success is our heartbeat

makepositive (part of Sabio Group) is a multi award-winning Platinum Salesforce consulting partner with more than 1800 successful project deliveries so far…and counting!

Customer success is at the heart of what we do and we’re really proud of our consistently high customer satisfaction score (4.9/5), as well as being winners of the Salesforce Partner Award for Innovation not once but twice!

Driving this success are the 180+ Salesforce experts in our team, who bring a wealth of experience across the entire Salesforce platform and domain expertise in key industries.

Makepositive_Salesforce_Partner_Badge_Since_2008

14+ years

Dedicated Salesforce Partners

We are the longest standing, most certified Salesforce consultancy in the UK.

600+ certifications

Invested in Salesforce and every customer

Our experts hold over 600 Salesforce certifications and eons of combined experience.

400+ customers

Customer success is our heartbeat

Over the years we have delivered projects that helped more than 400 customers achieve their objectives.

What sets us apart

1. Industry focus
Not every industry is the same, even if the challenge seems similar. We have organised our teams around specific industries, so we can offer to our customers the insight and understanding they deserve.

2. Managed Services
Servicing organisations all over the UK and further afield, our Managed Services team deliver the continuous improvements you need to keep your Salesforce org in tip-top condition and aligned to your business processes.

3. Unique CX proposition
We combined our Salesforce expertise with Sabio’s unparalleled capability in Digital CX, Customer Engagement and Voice, to help companies with contact centres deliver exceptional end-to-end customer experiences, leveraging Service Cloud and Service Cloud Voice.

4. UX Design
We are one of the only Platinum Partners in the Salesforce ecosystem with our own dedicated Experience Design team, who deliver tailored user experience focused designs and insight-driven experiences on the Salesforce platform.

Our focus industries

sector – Financial Services
Financial Services
Drive digital transformation, leverage emerging trends and create new revenue streams by adopting a fully integrated, highly scalable infrastructure.
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sector – Insurance
Insurance
Improve performance and customer success metrics, by enabling access to one centralised place for effectively managing all customer data and interactions.
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sector – Retail-FMCG
Retail & FMCG
Drive digital transformation and growth, by developing and managing a strong value chain to enhance customer journeys and loyalty, from a single platform.
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sector – media & entertainment
Media & Entertainment
Transform and build new digital revenue streams by improving customer experience and accelerating time-to-market.
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sector – Business Services
Business Services
Transform your business and service offering, by building a data culture that enables your people to make better, faster decisions across service, sales, finance, the supply chain and more.
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sector – Telecommunications
Telecommunications
Optimise and accelerate your go-to-market strategies and create new revenue streams, by enabling strategic transformation steps.
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sector – Hi-Tech
High Technology
Reinvent your operational model and create long-term value for your customers, by creating connected ecosystems that deliver hyper-customised experiences.
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sector – Real Estate & Property Management
Real Estate & Property Management
Automate processes, enable better collaboration for employees and partners, and improve customer experience throughout their lifecycle.
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"Makepositive's knowledge of Salesforce products and capabilities, mixed with their friendly and helpful approach, has made working with them to roll out Salesforce across our business an overall great experience."

Sky Business

“4.9/5 customer satisfaction”

With over 1800 projects delivered, makepositive are one of the only Salesforce partners to specialise in multi-cloud implementations, focusing on the design, implementation, maintenance and support of all key Salesforce clouds and products.

Our team of Salesforce experts will work closely with you to understand your challenges and your goals, so the solution we deliver is 100% fit for purpose. They’ll also make sure your team is enabled, to ensure you can enjoy long-term success with Salesforce.

What we do

Success stories

Creating a global, omnichannel customer care centre

How makepositive empowered Lovehoney’s growth ambitions

Award-winning innovation

How makepositive became a global winner in innovation

Non-Profit Implementation

Enabling a small charity to have a huge reach

Some of our customers

Making a difference together

We pride ourselves on our diverse mix of magnetic personalities.

Team culture and a positive working environment fuels our quest for Salesforce perfection.

Who we are