Is your customer service social and mobile?
We live and breathe the Salesforce platform and we know how to empower it to meet the demands of your customer service function.
If you’re looking to implement a customer service solution, customise your existing Salesforce Service Cloud deployment or integrate with other 3rd party applications – talk to us.
You can also supercharge your Customer Service experience with our Service Cloud Accelerator.
Are you able to trust your data?
Do you get insights that you can act on?
We understand a new system integration can be complex and time consuming. Watch this short video to discover how our latest proposition can reduce costs by up to 35% and remove risk from your project’s implementation.
Our team of highly experienced Service Cloud experts will help you to:
1.Deliver excellence in customer service by enabling your advisors to respond to customers with confidence, on any channel
2.Boost agent productivity, customer retention and customer satisfaction
3.Create rich, vibrant communities where customers help each other and themselves – reducing support costs
Salesforce Service Cloud
We live and breathe the Salesforce platform and we know how to empower it to meet the demands of your customer service function. If you’re looking to implement a customer service solution, customise your existing Salesforce Service Cloud deployment or integrate with other 3rd party applications – talk to us!
Why makepositive?
Makepositive stands as a trusted Salesforce consultancy partner due to our deep expertise, industry experience, and commitment to customer success. We have a team of highly skilled consultants who possess in-depth knowledge of Salesforce Service Cloud and its capabilities. We take a consultative approach, working closely with you to understand your unique challenges and objectives. Our aim is to provide tailored solutions that drive customer satisfaction, improve productivity, and deliver measurable business results.
1) Implement a Customer Service Solution
Our team of certified Salesforce consultants has a deep understanding of customer service processes and the Salesforce Service Cloud platform. We have a proven track record of successfully implementing customer service solutions for businesses across various industries. By leveraging the power of Salesforce Service Cloud, we ensure that you can efficiently manage customer cases, provide personalized support, and deliver exceptional service experiences.
2) Customize Your Existing Salesforce Service Cloud Deployment
We understand that every business has unique requirements and workflows. Our experts specialize in tailoring Salesforce Service Cloud to match your specific needs. Whether it’s creating custom objects, designing intuitive user interfaces, or automating complex workflows, we can customize your Salesforce Service Cloud deployment to maximize its efficiency and effectiveness. Our goal is to ensure that the solution aligns perfectly with your business processes and enhances your customer service capabilities.
3) Integrate with Other 3rd Party Applications
We recognize the importance of integrating Salesforce Service Cloud with your existing systems and applications. As a Salesforce partner, we have extensive experience in seamlessly integrating Salesforce Service Cloud with various 3rd party applications, such as ERP systems, marketing automation tools, telephony systems, and more. This allows you to have a unified view of customer data, streamline processes, and provide a seamless experience across multiple platforms.
Service Cloud implementation with makepositive.
1.Enhance Customer Satisfaction - Increased customer satisfaction & loyalty with accurate service solutions.
2.Improved Agent Productivity: - Reduced response times with higher volumes of customer inquiries.
3.Effective Case Management: - Speedy case resolution with consistent and accurate support.
4.Data-Driven Insights: Make data driven decisions to enhance your service delivery.
5.Scalability and Customizability: Embed a future proof service solution that can grow with your business.