Change is a constant challenge for business services. Customers embracing digital, increased competition from new market entrants, and long-established players adopting new digital technologies, means there is never a sense of stability in the sector.
As business services firms look to re-engineer working patterns, update commercial models and become more responsive to changing client needs, legacy processes and technology are surfacing as the main barrier to change.
Improve customer engagement and reduce churn
Increased competition and changing customer preferences to digital engagements and digital delivery of services, have had an impact to the bottom line of many business services organisations. There is a pressing need to improve customer engagement and sales, reducing at the same time customer churn. makepositive’s team of Salesforce experts in business services can help you to:
1.Create a single source of truth across departments through a fully integrated CRM platform.
2.Get insights to better understand customers’ needs and preferences to deliver services they want, how they want them.
3.Leverage data and analytics to improve retention, cross-selling and up-selling.
Enhance speed, cost and quality of service
With customers having more choice than ever before, the speed, cost and quality of service have become the new battle ground. However, departmental and data silos, manual processes and lack of digitisation, risk service delivery for business services firms. makepositive’s team of Salesforce experts in business services can help you to:
1.Leverage data and Artificial Intelligence to perform intelligent analysis, predict customer behaviour, schedule field service shifts, deliver personalised communication at scale and more.
2.Remove data silos and automate processes to optimise service delivery costs, time and effort.
3.Liberate field workers from time-consuming office visits giving them everything they need to work on their mobile.
Build operational agility and resilience
A number of operational challenges are placing business services firms under considerable strain. Legacy infrastructures cannot support today’s virtual and hybrid working models, creating an increasingly inefficient and costly operation, adding pressure to IT teams and exposing the business to risk. makepositive’s team of Salesforce experts in business services can help you to:
1.Gain more accurate insights from utilisation, to process improvement, to finance to make more effective decisions across service, sales, finance, the supply chain and more.
2.Improve productivity and performance by streamlining information and communication among departments.
3.Empower employees and partners to work remotely from anywhere, accessing everything they need on the cloud.
“Makepositive were able to deliver a professional team, who were knowledgeable about the products we were implementing and delivered in an adaptable way, without losing their sense of humour. It has been a pleasure working with them.”
Salesforce solutions for Business Services
Customer success is at the heart of what we do and we’re really proud of our consistently high customer satisfaction score (4.9/5), as well as being winners of the Salesforce Partner Award for Innovation not once but twice!
Our specialised Salesforce services help leaders in Business Services to transform their business and service offering, by building a data culture that enables their people to make better, faster decisions across service, sales, finance, the supply chain and more.