At makepositive we are committed to ensuring your personal information is protected. This privacy notice describes how makepositive, the data controller, collects, uses and protects your information.
How we collect your information
The information we hold about you comes from the way you engage with us such as online through our website, via email, the post, events, sales meeting, over the telephone or through the contracts between us. We also collect information during the course of our business relationship.
We may also collect details of your visits to our website including traffic data, location data, weblogs and other communications data and the resources that you access.
The type of information we hold
The information we hold includes name, business address, business contact telephone numbers, business email addresses and details of our transaction and interactions.
How we use your information
We will lawfully process personal information in the following ways:
- To fulfil the contracts between us including delivering the contracted services, raising invoices and making payments.
- For the legitimate interest of providing you with information you have requested and to record the history or our interaction with you.
- For the legitimate interest of direct marketing to inform you of our products and services and to invite you to events. We will always offer you the opportunity to opt-out of such marketing communications.
Who we will share your information with
We will not share your personal information about you with third parties without your consent unless the law requires us to. We do need to pass on some of this personal data to:
- Our supplies and partners who are involved in delivering the service.
- Our business, IT and marketing service providers.
Our suppliers are bound by UK privacy law and the terms of the contracts we have with them.
Storing your information
Your personal information will be stored on systems owned or operated by makepositive or those of our specific suppliers and will be stored inside the European Economic Area (EEA), the US a country approved by the EU and in India where our contract with our supplier includes the EU model clauses for data protection.
We will retain your personal information in accordance with legal and regulatory requirements. In the case of project or contract related information, we must retain your information for 7 years after the end of the contract.
For general business contacts we will only retain your information while we are actively engaged with you. Where we have had no interaction with you for a period of 3 years we will delete your data.
How you can access your information
You have the right to request access to the information we hold about you and we are happy to support such a request. To request your personal information, please contact the Privacy Manager at [email protected]
You have the right to:
- object to processing of personal data that is likely to cause, or is causing, damage or distress;
- have inaccurate personal data rectified,
- request your information to be deleted or destroyed and if we can we will but sometimes we must maintain some records for legal reasons.
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/.
We use the following types of cookies:
- Essential cookies: These cookies are essential to enable you to view the site.
- Google Analytics: We use Google Analytics to measure the number of visitors to our site. The cookies that Google Analytics uses store information about when a visit occurred, which pages were visited and for how long. None of the information provided by Google Analytics is personally identifiable. It is provided to us as anonymous data.
- Pardot: Pardot cookies also collect data about the web pages you visit on our web site. They are different from Google Analytics; once you have completed a form we collect data about the pages you have previously and subsequently visit on our web site. Prior to completing a form the data is completely anonymous.
How we will tell you about future changes to this privacy notice
Any changes we make to our privacy notice will be put on our website. Please check for updates from time to time so you are always fully aware of what information is collected and how it is used.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact the Privacy Manager at [email protected]