What we do

We’re obsessed with customer satisfaction

Our customers are at the centre of all that we do. We deliver award-winning solutions to large global enterprises through to smaller, niche operators. Their success and satisfaction forms the bedrock of our business and is measurable via return on investment and customer satisfaction rating (CSAT).

Our CSAT is amongst the highest in our industry at 9.68*. We pride ourselves on this achievement, as it is recognition from our clients for a job that not only met but surpassed their expectations.

Our expertise

makepositive are one of the only partners to specialise in cross cloud implementations, focusing on the design, implementation and maintenance of all Salesforce clouds and products including CPQ, FSL, Marketing Cloud and Non-Profit Bundles. We are also experts in Force.com, Heroku and Amazon Web Services, as well as having a dedicated Experience Design (XD) team, and Managed Services practice.

Our services

  • Sales Cloud

    Sell smarter and faster with the worlds #1 CRM solution.


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  • Service Cloud

    Support every customer. Anytime. Anywhere.


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  • Marketing Cloud

    The future of marketing is 1-to-1 customer journeys.


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  • Pardot

    Exceed your lead generation goals and empower your sales team

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  • Community Cloud

    Reimagine customer, partner and employee engagement.

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  • Wave Analytics

    Find answers, make decisions and take action with Wave Analytics

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  • App Cloud

    Build apps fast.
    Build business faster.

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  • Experience Design

    Bring your Salesforce platform to life with user experience and user interface design.

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How we deliver success

Healthcheck

Our award-winning healthcheck™ process enables us to fasttrack our ability to understand your business requirements and opportunities

Strategy

Your salesforce technology architecture will be built to deliver your strategic goals inline with your business objectives

Maintenance

Our managed services give you peace of mind and post-delivery support and back up

Quickstarts

Quick Start CRM

Our unique user acceptance testing programme guarantees to get you up and running as quick as possible

Quick Start Communities

The makepositive Accelerator creates an ongoing engagement and communication platform with increased visibility and access for the customer and the service partners

Quick Start Pardot

B2B marketing automation designed for rapid implementation on the Salesforce platform

Our Products

Positive Contact™

Positive Contact delivers agility and flexibility by providing superior support via every channel. Phone, email, text, the web and social media all go to one place delivering a seamless customer experience ensuring brands can fulfil their promises at every touchpoint.

Passport

Unlock the power of Chatter across your entire business regardless of the number of Salesforce instances. Passport is an application that synchronises Chatter across multiple Salesforce organisations.