Field Service Lightning

Are you looking to close the gap between your customer service team and your customers? Would you like better insights into how your technicians are serving your customers in the field? 89% of customers are expecting that their service providers are utilising on-demand technology to improve technician scheduling and recognise the premium nature of it.

If you want smarter customer insights into your business, then you need to invest in Field Service Lightning.

It is estimated that up to 52% of companies still use manual methods for most of their field service tasks. Transform your field service operation with intelligent dispatch and resourcing decisions, empower your field teams with strong and reliable processes using their mobile devices and drive your business to new markets and opportunities with the empowerment of service cloud featuring fully integrated field service lightning.

Discover how makepositive are helping managers and mobile workers to be more productive whilst creating more meaningful relationships with customers through Field Service Lightning. Read our latest case study from Visioncall to discover how we implemented FSL to support the expansion of their mobile eyecare offering.