Developments in technology together with the accelerated adoption of digital from businesses and consumers alike, have generated increased demand for higher-speed networks. As a result, we see significant public and private investment being driven into the telecommunications space, new competition entering the market, and customer expectations shifting towards a better, more personalised service.
Speed, agility and seamless integration have become essential across the telecommunications ecosystem and at all levels of the supply chain, not only to effectively meet the growing demand, but also the increased competition.
Build growth-enabling business models
From Edge Computing and 5G monetisation, to uncovering new value pools and zero touch partnering (ZTP), there are numerous opportunities for growth for companies in the Telecommunications industry. Mobile Operators, AltNets, Managed Services Providers, they all need to rethink their way of doing business to enable continuous growth. makepositive’s team of Salesforce experts in telecommunications can help you to:
1.Transform rigid systems and inefficient processes and create more agile, value generating business models.
2.Quickly unify IT infrastructures into a single entity to drive better efficiencies, enter new markets, and expand customer base.
3.Enable intuitive self-service environments for customers, partners and employees.
Accelerate sales and time-to-market
In an increasingly competitive marketplace with new disruptors blurring the lines between industries, telecommunications providers must deliver innovative products and exceptional customer experiences across sales, service and marketing. makepositive’s team of Salesforce experts in telecommunications can help you to:
1.Respond to evolving customer needs, develop innovative products and bring them to market quickly, through automated, data driven, frictionless processes.
2.Break down information silos, develop a unified view of your customer data, and deliver seamless digital, physical and hybrid experiences to every consumer, business, and wholesale customer.
3.Leverage data and analytics to increase collaboration, retention, cross-selling and up-selling.
Achieve operational efficiencies and boost ROI
Inflexible infrastructures, complex processes and siloed data can hinder productivity and the ability of telecommunications providers to grow at pace. Especially for the newer entrants in the industry, the ability to prove ROI is essential to attract investment and capital. makepositive’s team of Salesforce experts in telecommunications can help you to:
1.Remove data silos and automate processes to optimise service delivery costs, time and effort.
2.Liberate field workers from time-consuming office visits giving them everything they need to work on their mobile.
3.Create connected ecosystems and share data across your organisation and extended retail and wholesale network, with embedded governance, reusability and scalability.
“This has been another successful delivery with makepositive. The team working have been flexible and committed to meeting the demands and challenges of this particular engagement.”
Salesforce solutions for Telecommunications
Customer success is at the heart of what we do and we’re really proud of our consistently excellent customer satisfaction score (4.9/5), as well as being winners of the Salesforce Partner Award for Innovation not once but twice!
Our specialised Salesforce services help AltNet and MSP leaders in the Telecommunications industry to optimise and accelerate their go-to-market strategies and create new revenue streams, by enabling strategic transformation steps.