Real Estate and Property Management companies have been struggling to catch up with the new state of engagement which is remote and digital, and the changes in demographics brought by deurbanisation and Brexit. The effects of all this have been visible in their bottom line.
Modernising their IT infrastructure and leveraging digital to optimise processes, enable better collaboration for employees and partners, and improve customer experience throughout their lifecycle, is fast becoming the only way forward for this sector.
Improve customer experience throughout their lifecycle
Companies in Real Estate and Property Management are fast losing market share to online agents and digital-first competitors. Lack of visibility of a customer’s life-time value and high customer acquisition costs are making it increasingly difficult to compete. makepositive’s team of Salesforce experts in Real Estate and Property Management can help you to:
1.Integrate your IT infrastructure and remove data silos to create a single view of all your customers’ data.
2.Automate the tenant, owner and property onboarding process to offer a friction-free experience.
3.Develop seamless customer journeys for acquisition and retention, bridging the gap between physical and digital.
Enable better collaboration for employees and partners
Remote work and mobility inefficiencies have accentuated how far behind Real Estate and Property Management companies are in their digital transformation journey. At the same time, manual processes and data silos are hindering employee performance and partner collaboration. makepositive’s team of Salesforce experts in Real Estate and Property Management can help you to:
1.Enable remote users to work and collaborate efficiently and securely.
2.Enable self-service for employees, customers and partners to accelerate time-to-value.
3.Automate appointment scheduling and make the process easier for agents and customers alike.
Optimise processes and reduce inefficiencies
Manual, lengthy and error-prone processes bring significant time, effort and cost inefficiencies to Real Estate and Property Management Companies. They also make it impossible to respond to changing market trends and conditions fast enough. makepositive’s team of Salesforce experts in Real Estate and Property Management can help you to:
1.Gain real-time status visibility of your asset portfolio.
2.Increase efficiency and agility across the business by rearchitecting and automating processes and workflows.
3.Develop reports and dashboards to uncover areas for improvement.
4.Leverage data to get more accurate and timely insights into your business.
“makepositive helped Bruntwood migrate from a legacy homegrown CRM to Salesforce Sales Cloud and completely transform the end-to-end process of sales management and reporting.”
Salesforce solutions for Real Estate & Property Management
Customer success is at the heart of what we do and we’re really proud of our consistently excellent customer satisfaction score (4.9/5), as well as being winners of the Salesforce Partner Award for Innovation not once but twice!
Our specialised Salesforce services help Real Estate and Property Management leaders to become more agile and competitive by removing data silos, improving insights and empowering internal and external users to self-serve, thereby accelerating time-to-value.