About Sabio Group
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
makepositive and Sabio
Sabio shares the same values we do and, like us, they seek to enable their clients to transform customer experience -one of the many reasons why we believe that Sabio and makepositive is a perfect match! As a result, in March 2021 Sabio Group acquired makepositive, strengthening its ability to support customers with Salesforce’s transformative cutting-edge CX technologies, particularly addressing the Human Service aspect of the CRM Customer Engagement Centre.
As a dedicated Salesforce consultancy, at makepositive we have extensive experience and capabilities across multiple Salesforce Clouds and solutions which complement Sabio’s portfolio to create an end-to-end offering for transforming customer experience across industries.
Leveraging Sabio’s scale, resources and geographical footprint, we are able to fuel our growth and innovation faster, and deliver continued excellence and innovation at a larger scale within the Salesforce and MuleSoft space.