Positive Contact

Agility and flexibility with support via every channel

makepositive offer a unique cloud customer engagement solution that puts your customers at the heart of your business, whilst also driving significant increases in revenue.

Powered by Salesforce and NewVoiceMedia, our complete end-to-end customer engagement solution has impressed some of the UK’s biggest brands. Here’s how:

1.Omni-channel management

2.Single view of customer

3.Clever situational routing

4.Efficient customer transacting

5.Increased advisor productivity

6.Powerful management reporting

How do we help

Positive Contact delivers agility and flexibility by providing superior support via every channel. Phone, email, text, the web and social media all go to one place delivering a seamless customer experience ensuring brands can fulfil their promises at every touchpoint. We’ve successfully implemented this with many customers who have gone on to win awards for their customer service.

What our customers say

“Expert guidance and professionalism by the makepositive team ensured we got the best out of our Salesforce implementation and cloud contact centre. In the pursuit of customer service excellence this initiative has been instrumental in being able to offer a true omni-channel customer service and as a result we’re proud to be a finalist for the UK Customer Experience awards.”

Shiraz Sonday – Operations Director