Field Service Lightning

Want to deliver quick and efficient on-site service? Field Service Lightning is here to help.

 

Create work orders from any case

Manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones

 

Make smarter decisions

Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs

 

Optimise schedules and intelligently assign jobs

Instantly book truth-based service appointments from the Service Console or a Customer Community

 

Manage jobs from any mobile device

Improve first-visit resolution by arming mobile employees with this best-in-class mobile solution that delivers job schedules, visibility into van stock and inventory, knowledge articles, and real-time collaboration while they’re on the go.