San Francisco, 6th November, 2017 – makepositive wins Salesforce Partner Innovation Award for pioneering work done with global satellite operator
SES Networks (formally O3B Networks) Transforms its Business with makepositive and Salesforce multi-cloud Solution
SES Networks is a global satellite services provider building a next-generation satellite network for telecoms operators across 180 countries servicing billions of consumers and businesses. Back office systems were in place but SES required additional help to make the Salesforce platform deliver their unique business requirements. Specifically this required utilising Sales Cloud, Service Cloud, Community cloud, CPQ, Pardot, Wave and Precursive (ISV).
Now, the business is growing at a rate of over 100% year on year and continues to invest in developing its Salesforce platform. For this innovative work, makepositive has been named a recipient of the Salesforce Partner Innovation Award in the communications category. The award was presented at Dreamforce 2017, the most inspiring technology event of the year and the world’s largest gathering of Trailblazers.
makepositive introduced substantial improvements to SES Networks’ Quote to Cash workflow. This has enabled SES to better serve a more diverse range of customers with ever-evolving needs by efficiently being able to quote, contract and invoice increasingly complex, tailored services and products.
In addition, makepositive evolved SES Network’s NOC (Network Operations Centre, Manassas) Service Cloud capability through Event Management upgrades and ongoing Salesforce support, resulting in drastically increasing self-sufficiencies within the client’s own org. The company continues to work with makepositive as it rolls out its long-term plans to be the category killer in its own unique global market.
”It’s been an amazing journey. At a risk of sounding like a cliché, we have achieved in 10 months what some companies don’t get to do in three or four years. It is not makepositive and us … your guys are our guys. It’s been incredible, it really has”, Mary Hooft, Director Salesforce Lifecycle, formally O3B Networks (now SES).
“makepositive were constantly helping us to find better ways to modify our business.” SES chose makepositive because of our demonstrable commitment to understanding the complex needs of their evolving organisation and because we provided them with a cross-cloud vision for future expansion.
Comments on the News
“SES Networks are an outstanding customer to work with. They have fully embraced our agile approach to delivery and we are delighted they are receiving so much value from the implementation. To be chosen, for the second year running, as a Global Innovation Award winner, is a testament to both the work of the makepositive team and our relationship with SES Networks.” Mark Richards, CEO and Founder, makepositive
“The partnership we have with makepositive, who have leveraged the Salesforce ecosystem, has helped us create a simplified, agile and user-friendly business platform. A platform that is easy to use, scalable, adaptable, and supports us in delivering great customer and employee experiences. makepositive’s thought leadership, best practice guidance and their dedication have been instrumental to the successful outcome that we were able to accomplish in a challenging timeline. makepositive are a true partner, every step of the way. And highly committed to making us successful. We are delighted to be working with them, every single day.”
Elly Domene, CCXP Director, Global Customer Experience Management & BPM
“The Salesforce Partner Innovation Awards recognize the incredible work performed by our partners, and their dedication to delivering customer success,” said Tyler Prince, Executive Vice President, Worldwide Alliances and Go-to-Market Innovation, Salesforce. “In this age of the customer, it’s imperative that companies focus on customer success. It’s not only a customer expectation, it’s a vital component of a company’s long-term success strategy.”
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