Our Head of Consulting Zoe Bradshaw discusses the most rewarding and challenging aspects of her role at makepositive
Describe your role at makepositive and how did you get into Salesforce consulting?
My role is Head of Consulting (UK) and I’ve been at makepositive for 16 years now. Before that I worked at PwC Consulting and IBM Consulting, delivering billing integration projects for a range of retail and wholesale telecommunications providers across Europe.
At makepositive I oversee all of our Delivery consultants, PMO & Resourcing, plus our specialist Salesforce Practices (Quote to Cash, Mulesoft, Service Cloud and Sales Cloud, with more coming soon!). I’m responsible for ensuring that we have the right team, we’re giving them the training that they need and that we’re resourcing them on the correct projects, to ensure that we’re delivering success for our clients and that our people are growing during the process. On the Practice side of things, it’s the same again but with a particular focus on those clouds.
What does a typical work day look like for you?
What is the most challenging part of your role?
Balancing the different demands of commercial pressures versus the people side of things is always a challenge, but I like to think that we get it right most of the time. In addition, the endless stream of Salesforce initiatives, products, clouds – we want to get involved in everything (and do get involved in most things), but it’s important to keep a focus on maintaining and building expertise in the right areas and not spreading ourselves too thinly.
What is the most rewarding part of your role?
Seeing the team grow and get some really amazing feedback from clients is so rewarding. We run a graduate academy, and our five graduates that we took on last year have just graduated, they are all now delivering high quality solutions on some really exciting projects and are progressing very well. We’ve just started another graduate academy for 2020, the standard of applicants was amazing and I’m just sorry that we couldn’t take more people on at this point!