A day in the life of a…Senior Technical Consultant

Senior Technical Consultant Shailesh Gusain discusses the responsibilities and rewards of his role at makepositive

Describe your role at makepositive?

I started my journey at makepositive over 5 years ago as a Technical Consultant (Salesforce Developer) for Managed Services, where I looked after the BAU Salesforce needs of our customers. Having gained valuable experience there, I then moved to the Services delivery team where I focused on delivering new Salesforce projects. After joining as a Technical Consultant, I got promoted to Senior Technical Consultant, a role that needs more advanced skills and wider technical knowledge. My role involves working on the Services projects that I am assigned to and building the required user stories. Different teams manage different projects and over the past few years, I’ve worked on 6 interesting projects. In my career so far, I have worked as an Integration Developer, a Technical Bid Manager and a Technical Consultant. These have all contributed to enhancing my skills as a Senior Technical Consultant.

What does a typical work day look like for you?

As a Technical Consultant, I usually start my day picking up the project backlogs that have been assigned to me. I’m aligned with the Technical Architect and the Project Manager. These are my colleagues who drive the project and create the user stories based on the business and technical requirements. In addition, I also work on delivering technical stories. 

What is the most challenging part of your role?

Every project I have worked on so far has had some interesting challenges. As a Technical Consultant you are always working on a different set of requirements, sometimes there are things that I have never worked on previously so I have to research the topic and find the solution options and then work on the most suitable one. With bid management, it could be challenging because there was a lot of communication between different teams that needed to be aligned together. These could be internal or external teams within makepositive or the company we were working with. With integration, there are several integration tools that I need to understand and learn about before implementing. I always have technical support and training when I need it.

What’s your favourite thing about working at makepositive?

The best thing about working at makepositive is being part of such a friendly, warm and welcoming team. I also like that there are always opportunities to expand my knowledge and grow with the company. The management team is always willing to help and are generous with sharing their knowledge. I have never had any problems asking for help. I have worked with teams of different sizes, but no matter what size, everyone always gets to know each other very well. I know that if I want to become a Technical Architect, there are a lot of people that will be willing to help and I can rely on them to guide me onto the right path. 

How was your experience transitioning from the Managed Services to Services team? 

Throughout my transition I was fully supported by makepositive. I was obviously sad to be leaving Managed Services but I was ready to move onto my next challenge. I was lucky enough to make good friends in both Services and Managed Services and I knew if I ever needed any help, they would all be there to support me and my learning.

What keeps you inspired?

Personally, what keeps me inspired is knowing that I want to grow, not just as a person but also in my career. Wanting to succeed and progress in my career keeps me motivated. I have set myself the goal of becoming a Technical Architect so that always keeps me engaged and eager to work on new technologies, new challenges and to just keep learning. 

If you’d like to know more about the working experience at makepositive then check out some of our other “Day in the life of” blogs or visit our website to see what available positions we are currently hiring for on our Careers page. If you would like to know anything else about the ways in which makepositive can help you and your business please reach out to us at [email protected] or complete the Contact Us form at the bottom of this page.

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