White papers

White papers

Supply Chain management

Supply Chain management: Becoming a leading supply chain partner

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Transforming the Customer Experience

Transforming the Customer Experience

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personalisation-white-paper-1-1

I’m not a number. Personalisation in contact centres.

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retail_omni_channel_white_paper-1

How to deliver an experience that ‘wows’ your customers and turns them into ambassadors.

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white-paper_global-collaboration-Passport-11

The rise of social collaboration for global account management.

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technology-white-paper-1

CRM Technology – the toughest nut to crack to get your service experience right

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