Service Cloud

Is your customer service built for the social and mobile era? Can your customers connect with you anytime, anywhere?

We live and breathe the Salesforce platform and we know how to empower it to meet the demands of your customer service function. In fact we’ve consistently achieved outstanding customer satisfaction scores for our Salesforce Service Cloud consultancy.

If you’re looking to implement a customer service solution, customise your existing Salesforce Service Cloud deployment or integrate with other 3rd party applications – we can help.

We’ve worked with hundreds of our customers deliver customer service to thousands of their customers. We help:

  • Deliver excellence in customer service by enabling your advisors to respond to customers with confidence, on any channel.
  • Create rich, vibrant communities where customers help each other and themselves – reducing support costs.
  • Boost agent productivity, customer retention and customer satisfaction.

makepositive offers a unique cloud contact solution called Positive Contact.

Our solution puts your customers at the heart of your business, whilst also driving significant increases in revenues. We deliver omni-channel management, clever situational routing, intimate customer transacting, increased advisor productivity and powerful management reporting. We’ve worked with 100‘s of companies to assist them in getting the basics of customer engagement right whilst gaining cost savings.

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