Telecoms

Communicate on a person-to-person level.

Customer service isn’t about bandwidth, it’s about personal connections. Salesforce transforms customer care, using collaborative systems to help reps know each individual customer better. Get realtime access to complete customer profiles so you can deliver exceptional customer experiences across sales, service and marketing all the time, every time.

makepositive implement social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive, and productive.

“We knew what we wanted to do, we just did not know how to do it. That’s where makepositive came in.”

Bernard Jupe, Head of IT, O3b