Positive Contact

makepositive offer an unique cloud customer engagement solution that puts your customers at the heart of your business, whilst also driving significant increases in revenue.

Powered by Salesforce and NewVoiceMedia, our complete end-to-end customer engagement solution has impressed some of the UK’s biggest brands. Here’s how:

 

  • omni-channel management
  • single view of customer
  • clever situational routing,
  • efficient customer transacting,
  • increased advisor productivity
  • powerful management reporting

Omni channel assessment

Find out how your customer service performs against multiple metrics with our free channel assessment.

Contact us today to find out more.