Featured case study
East Sussex Highways
An end-to-end customer service solution in the cloud for East Sussex Highways. makepositive implemented Salesforce as the technology platform to provide a unique customer-focussed experience for the public, to enable them to report problems on the County’s roads. The end result was a massive uplift in customer service and this solution has the potential to become a global industry-standard customer service solution built entirely on Salesforce.
FCm Travel Solutions
A Positive Collaboration implementation for FCm Travel solutions. The solution uses makepositive’s Passport for Communities, enabling users in different orgs and communities to share & access historical conversations and data relating to accounts, products and business processes or updates in shared Chatter Groups and profile pages.
makepositive manages the Salesforce Sales Cloud implementation for Bruntwood. The solution gives Bruntwood a single-view of their customer and real-time information on their sales performance.
Kick it out
A mobile app was developed to allow football fans to report incidents of racism and discrimination quickly and discreetly. Kick it out, the FA and the clubs involved now have visibility of real-time reporting critical areas that need support to ensure they can help kick racism out of football.