Authors

Martin Taylor
Martin Taylor has spent his whole career in call and contact centres

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Devinder Chauhan
Devinder is a highly experienced business developer who welcomes and

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Erin Elliott
Erin is one of our Salesforce Implementation Consultants, and has wor

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Ali Zafar
Ali is a technology enthusiast. He started his career as a Salesforce

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Francesco Iervolino
Technical Architect with a focus and interest in cross cloud computin

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Pierre Positiveur
Welcome to the official blog feed of makepositive's superbly Salesfor

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Kim Hellbom
Kim is a passionate and energetic technical consultant with a robust

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Richard Clark
Richard is an experienced CTO and Architect who has been working with

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Mark Richards
I’m passionate about Salesforce and how it can really help our cust

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Hetty Boardman
Business Analyst / Salesforce Implementation Consultant with three ye

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Zinnia Nandy
Zinnia has a passion for designing creative and modern websites. She

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Amanda Beard-Neilson
Amanda is a Project Manager at makepositive. She has been working wit

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Digamber Prasad
Digamber is working as Technical Consultant at makepositive. He is a

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PeiMun Lim
Having been in Dynamics CRM since 2006, I decided to move over to The

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Fergus Redican
Fergus is one of our Management Technical Consultants. He has a wide

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Ryan Nast
As one of makepositive's Certified Agile Project Managers, Ryan has 3

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Nimil Christopher
Nimil is a Managing Technical Consultant at makepositive. He is a cer

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Abhilasha Dhamija
Abhilasha is a skilled Technical Consultant with over four years of S

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Rikke Hovgaard

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Jimson Lee
Marketing Cloud Practice Lead with 6 years of ExactTarget and Pardot

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Emma Watts

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Zoe Sadler

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Gary Brown

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Nikhil Jaitly

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Raj Beghal

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Latest blogs


Campaign Secrets: Why Everyone is Jumping on Customer Journeys

I will share two secrets of Marketing Automation. If you are an end-user or customer, then you know you like to receive the occasional email. The emails you send out must be requested, anticipated, personal, and relevant in order to have the most impact. If you are a company, specifically a B2B company, then you […]

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Posted by Jimson Lee on April 19, 2016   Views: 3476

Bounce emails for Salesforce exceptions when using E2C

Have you ever been to a situation where your customers demands an explanation on why a case was not registered in your salesforce org even when they did what they were supposed to do – sending emails to a valid email-to-case address?! Within the Case Management, some people might have encountered this scenario where the […]

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Posted by Abhilasha Dhamija on March 30, 2016   Views: 3151

Listen, Learn, Convert: Bringing Social into the Contact Centre

What’s the role of social media in today’s customer service scene? Can it really drive revenue and value to a business or is it all just hype? Many of our customers are asking us this question. With NewVoiceMedia CloudFest London just around the corner, we think the answer is more important than ever. Read on […]

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Posted by Jimson Lee on March 8, 2016   Views: 3004

Are you a Pardot pro? Four principles to getting the best out of Pardot

We all know that Pardot is a great tool for lead scoring and lead generation. The million-dollar question is, how do you get the best out of it? In my work as a Marketing Cloud consultant I talk to many Pardot users, both new and experienced. But they’re all wondering the same thing: what does […]

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Posted by Rikke Hovgaard on March 3, 2016   Views: 2483

Salesforce for Charities – Can you justify spend on a CRM system?

So please, indulge me for a moment. What comes into your mind when you see the words ‘Fundraising Campaign’? Is it unwanted phone calls interrupting your dinner? Street chuggers? Sad-looking tube adverts? All of the above? What about… an appeal for a new database? This isn’t something we’re so used to hearing! We often hear […]

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Posted by Emma Watts on March 3, 2016   Views: 2577

Marketing Cloud – what’s right for my business?

Over the last few years, technology has dramatically transformed the way businesses market themselves to their customers. With the rise of the mobile and digital age, companies have been challenged to adopt marketing technology to stay competitive, or face being left behind. Never before has there been such a vast selection of marketing tools available […]

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Posted by Rikke Hovgaard on February 8, 2016   Views: 2801

Spring 16 Release – Sales Cloud Highlights

  A new year, and three new Salesforce releases to look forward to! As predicted, the Spring 16 release looks set to focus mostly on Lightning enhancements – and there are a lot of them! Here are my favourite features, both Lightning and Classic, for the Sales Cloud:   Person Accounts: Supported in Lightning Experience […]

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Posted by Erin Elliott on February 8, 2016   Views: 1560