Hetty Boardman


Business Analyst / Salesforce Implementation Consultant with three years experience across Sales Cloud, Service Cloud and force.com implementation. As the makepositive Service Cloud skills champion I'll be blogging mostly about Service Cloud implementation and best practices.

Latest blogs from Hetty Boardman

Get the most out of Salesforce World Tour London

The magic word starts with V A few weeks ago Salesforce broke some amazing news. Out of Forbes’ list of the 100 most valuable brands, 85 of those brands are on Salesforce. These diverse companies have one thing in common: when asked what Salesforce brings them, each one says customer experience. Employee engagement. Partner collaboration. […]

read more...

Date: May 11, 2016
Views: 4405

Top 5 Wins for Service in the Winter 16 Release

The new release is here and, with it, my round up of the best new features for Service Cloud organisations. As usual, I’ll discuss how these features fit into the existing core product and what action you can take if you want to enable each feature. With so many new features, I’ve chosen to highlight […]

read more...

Date: November 17, 2015
Views: 1337

Getting Started with Chatter Question-to-Case

This is the third in a series of Getting Started blogs about the Service Cloud. In these blogs I’ll be introducing some standard service features and talking about how you can get set up with them quickly. I’ll also mention some tips and tricks I’ve found from implementing these in the past, and any limits […]

read more...

Date: August 11, 2015
Views: 1786
preview-sfdc-blog-mp

5 Quick Wins for Service in the Summer 15 Release

There’s a lot of great new service-related features in the Summer 15 Release Notes. Some look like major changes: we’ve got Omni-Channel, SOS Buttons and the realisation of Social Customer Service, to name just three. But this release is also packed with great little features that could bring big efficiency gains for your service organisation. […]

read more...

Date: May 11, 2015
Views: 2137
email-to-case-1

Getting Started with Email-to-Case

This is the second in a series of Getting Started blogs about the Service Cloud. In these blogs I’ll be introducing some standard service features and talking about how you can get set up with them quickly. I’ll also mention some tips and tricks I’ve found from implementing these in the past, and any limits […]

read more...

Date: March 9, 2015
Views: 4153