Abhilasha Dhamija

Abhilasha is a skilled Technical Consultant with over four years of Salesforce experience and has been a part of the makepositive family since 2014. A key member of the Stay Positive team, looking after our Managed Service clients. She has worked on Marketing, Sales and Service Cloud projects as well as helping to ensure that our clients get the most out of their Salesforce licences on a long term basis. Outside of work, Abhilasha is a talented artist and enjoys photography.

Latest blogs from Abhilasha Dhamija

Top 10 Spring ’17 Service Cloud Features

Zap! And the Lightning Experience hits Service Console with this new Spring ’17 release. Enjoy the streamlined UI and the ease of customizing it with the drag-and-drop Lightning App Builder. Not only this, but Knowledge also gets a Lightning charge, with a unified Knowledge tab and standard record types replacing custom articles types. Also, Field […]


Date: February 21, 2017
Views: 859

12 top wins for Sales Cloud in the Salesforce Winter ‘17 Release

Here we are again with the newest Salesforce release, which as we expected, offers some impressive new features and improvements, especially for Sales Cloud. I’ll be taking a closer look at the key highlights in this latest update. Lightning Navigation Menu Salesforce has come up with an improved navigation model in Lightning Experience. The App […]


Date: October 14, 2016
Views: 2204

The reward of customer satisfaction

Why I love working within Managed Services Salesforce has evolved into one of the most effective business tools on the market, used by companies to win more deals, track opportunities and manage their entire business in real-time. But the implementation, reporting, on-going modifications and administration all require a fair amount of care and attention. This […]


Date: August 9, 2016
Views: 2693

Bounce emails for Salesforce exceptions when using E2C

Have you ever been to a situation where your customers demands an explanation on why a case was not registered in your salesforce org even when they did what they were supposed to do – sending emails to a valid email-to-case address?! Within the Case Management, some people might have encountered this scenario where the […]


Date: March 30, 2016
Views: 3149

Time Well Spent– A visit to The Harmony House (Gurgaon, India)

This Diwali we couldn’t have been more content. The combined efforts of my MP India colleagues resulted in a fabulous visit to Harmony House, a non-profit organisation in Gurgaon which provides a safe, fun, educational and loving environment for children and women living in the nearby slums. A big thanks to all the wonderful MP […]


Date: December 16, 2015
Views: 1874